Our protocols, policies and procedures
The Lifeboat Inn has always been synonymous with exemplary standards of service, housekeeping and health and safety. In response to the COVID-19 pandemic we have enhanced our standards across all aspects of our hotel operations.
Welcoming back guests to the Lifeboat Inn has never been far from my mind, and since we closed the doors back in March, I haven’t lost hope of this being a reality in the summer months.
The positive to the past few months has been the ability to concentrate on replenishing our beautiful pub here in Thornham and focusing on how and what re-opening will look like for the teams and our guests alike.
We realise that for many of you there are some concerns when it comes to staying at the Inn but rest assured our main objective is to ensure that you can ‘stay with confidence' when visiting the Lifeboat Inn.
With this in mind we invite you to read all about the preparations and procedures that the Lifeboat Inn have implemented.
If the information below, does not answer your questions or concerns, then please do contact myself directly on 07719948016 or firstname.lastname@example.org
My team and I look forward to welcoming you back to the North Norfolk coast soon.
Our teams commitment to you
All teams are required to:
Stay home when unwell.
Practise good personal hygiene.
Maintain social distance.
Wear PPE where appropriate.
Follow our business’ COVID-19 procedures.
Ensure that all tasks are completed by no more than 2 colleagues.
Our team have and will receive ongoing training.
Our team have “no contact” protocols – including no handshakes.
Our team will be adhering to social distancing measures at all times where possible.
PPE will be available and worn where appropriate.
Our team will be following the government guidelines on self-isolating.
Our team will be required to stay home if they feel unwell.
Our team will be required to wash their hands at regular, timed intervals.
Our team will be required to have their temperature taken prior to entering the building to begin work.
All guests will be asked to confirm a check-in time via telephone or email prior to arriving.
Guest laundry services will be postponed until further notice.
If you have any COVID-19 concerns before arrival or during your stay, please make these known to our ‘COVID Captains’ at the property.
Due to COVID-19 restrictions, some of our services will be limited until further notice - no turndown service.
Credit/debit card details will be required for each bedroom reservation to ensure contactless departure is possible.
We are a cashless business at the present time meaning we can only accept Visa and Mastercard payments. Cash payment may be accepted if arranged prior to your visit with our reception team.
We encourage guests to use the toilets in their bedrooms rather than the public facilities where possible.
We ask that our guests take any complimentary amenities within the room away with them as these will be disposed of upon departure.
We have removed non-essential items from our bedrooms to reduce contamination.
We ask all guests to respect the social distancing measures which we have put in place.
At the Inn
Our reading material will be removed until further notice.
Hand sanitising stations will be in place across our property.
Additional disinfection will be in place for high touch point areas (including remote control, door handles, light switches)
Stayover cleaning will only be completed if the guest has vacated their room and allowed for ventilation prior to housekeeping completing their services.
Enhanced cleaning programmes will be implemented in public areas with a higher frequency of the disinfection using appropriate products.
Signage will be displayed in common areas to encourage social distancing.
We will implement social distancing measures and a one-way system where possible.
Our food service times may vary, please contact our reception team for updates.
Room service will be provided at no additional cost.
The highest food safety standards will continue to be maintained.
Our suppliers and contractors
All back of house are restricted for our teams only.
Our suppliers and contractors will not enter the premises unless they have a pre-arranged appointment.
All deliveries will be received in our dedicated outdoor ‘landing zone’.
We will continue to review and update our policies and procedures in line with the developing government advice.
Our Food and Beverage offering
Single use menus will be in place across all dining areas, however, we will also encourage the use of our online menu.
We will not accept cash payments unless arranged by prior agreement.
We have extended our “To Go” options within our food and beverage offerings.
Chair sanitisation is in place between guest seating.
We will no longer be offering our buffet style breakfast until further notice. This will now be ordered from the table.
We have extended our outdoor food offering and capacity and will encourage outdoor dining.
We have socially distanced all of our tables in our dining areas.
Finally, as a guest at the Lifeboat Inn, we ask that you contact us in the unfortunate case that you are experiencing COVID-19 related symptoms. In this instance, we will reschedule your reservation.